Privacy Policy regarding Customer and User Data Online

This Privacy and Data Protection Policy regarding Customer and User Data Online (“Privacy Policy”) applies to LaTulipe. This Privacy Policy also does not apply to the websites of our Business Partners (as defined below) or other third parties, even if their websites are linked to our own website. We recommend that you review the privacy policies of other parties with whom you interact.

This Privacy Policy governs the processing of Personal Data that we collect from our customers, across all our websites and online platforms (including, but not limited to, oscar-coach.com) (collectively, “our sites” or “our services”), as well as the information we automatically collect during your online visits (for example, data collected by cookies).

For the purposes of this Privacy Policy, the term “Business Partner” refers to any subcontractor, supplier, or other entity with whom we have business relationships consisting of providing products, services, or information. The term “Personal Data” refers to information that allows you to be identified, directly or indirectly, such as your name, phone number, email address, IP address, and location data.

Information We Collect

We may ask you to provide us with Personal Data when:

– you use our websites or applications;
– you request quotes, services, support services, downloads, trials, white papers, training, or information;
– you order products or services or register for events or webinars;
– you create and manage an account;
– you participate in surveys, lotteries, or other online promotional activities or in any other context;
– you provide a testimonial;
– you subscribe to newsletters, LaTulipe programs, marketing and promotional emails, or other resources;
– you interact with us on third-party social networks (subject to the terms of use and privacy policies of the third party); or
– you contact us.

The Personal Data we request may include your name, email address, home address, telephone numbers, user IDs, and passwords. It may also include professional information, such as job title and other business or company information. We may also collect demographic data such as your age, gender, interests, and preferences. The forms you choose to fill out will indicate whether the information requested is mandatory or not. If you make a purchase, we may ask for your credit card number and billing information.

To enable LaTulipe to offer you a personalized and more consistent experience, information from one source may be linked to information collected by LaTulipe from other sources. This information may also allow us to identify you on different devices that you use to access our websites. We may also supplement the information we collect with information obtained from other parties, including our Business Partners and other third parties, to create personalized profiles about you. Examples of possible uses include using your data to help us improve your online experience on our website, present you with options tailored to your preferences, and for targeted advertising purposes as explained below.

Some LaTulipe services may be co-branded and offered jointly with a third-party company. If you use or subscribe to these services, LaTulipe and the third-party company may receive data collected in connection with the co-branded services and use this information in accordance with each company’s privacy policy and in compliance with other agreements with you.

Automatically Collected Information

We may also collect information about your visits to our websites, including the pages you view, the links and ads you click on, the keywords you enter, and other actions you take in connection with LaTulipe’s services and websites. We may also collect certain information from the browser used to access our website, such as your IP address, device identifier, browser type and language, access times, the URL of the website that referred you to our website, and the URLs you access by clicking on a link on our website.

Information from Third-party Sources

We may obtain information about you from third-party sources such as public databases, our Business Partners, common marketing partners, social media platforms, and other third parties. Here are some examples of data we may receive from other sources: data about pages viewed from certain business partners with whom we operate co-branded services or joint offers, financing history from financing organizations. We may use this information to better understand you and improve our ability to offer you products, services, and marketing campaigns that suit you, as well as to detect and prevent fraud.

Use of Your Personal Data

LaTulipe may use your Personal Data to:

– provide the products, solutions, services, and support or carry out the transactions you have requested;
– send you communications such as product security information, the status of your transaction including notifications regarding products in your cart and order confirmations, information about specific LaTulipe programs you have chosen to participate in, information about products, solutions, and services offered by LaTulipe, events, promotional offers, and surveys;
– facilitate your use of our website, LaTulipe online discussion forums, including forums and blogs;
– provide live Chat assistance to address your online inquiries;
– facilitate communications from LaTulipe Business Partners;
– personalize, analyze, and improve our products, services (including website content and advertising to identify usage trends or determine the effectiveness of our marketing campaigns), technologies, communications, and relationships with you;
– better understand our customers and online users, including profiling based on interests and interactions with our website;
– personalize content and implement your preferences;
– enforce our terms of sale, website terms of use, and contracts entered into separately with you (if applicable);
– prevent fraud and other illegal or prohibited activities;
– maintain the security and integrity of our websites, businesses, and products or services; or
– fulfill other functions or serve other purposes, as indicated at the time of collection or as required or permitted by law.

Legal Basis for Processing

Our legal basis for collecting and using your Personal Data as described in this Privacy Policy will depend on the Personal Data concerned and the specific context in which we collect it. In general, we collect and process your Personal Data for one or more of the following reasons:

– Your consent, for example, when we have obtained your consent to process your Personal Data for certain activities (such as using cookies for online tracking and analysis). Reversing your consent will not affect the lawfulness of any processing based on consent before you withdraw it. Where necessary, we may ask for your consent to process your Personal Data at the time of collection.
– Compliance with a contractual obligation (for example, using your shipping details to deliver when you have purchased a product from our services or using your personal information when you have contacted us before making a purchase, to provide you with a quote, for example). We will inform you when collecting information whether it is mandatory or optional to provide your Personal Data and of any consequences related to the refusal to provide it.
– Compliance with LaTulipe’s legal obligations when other laws require the processing of your personal information (such as health and safety, tax, and anti-money laundering laws) or when your Personal Data is required to protect your vital interests or those of another person.
– LaTulipe’s legitimate interests (and those of its Business Partners), which include providing this website and/or relevant products and services, and/or implementing profiling and marketing activities, provided that the harm suffered, both in terms of your rights and freedoms, does not outweigh our legitimate interests.

Retention of Your Data

We will retain your Personal Data, if any, in accordance with the purposes described in this Privacy Policy, as long as your account is active, and in compliance with applicable law and LaTulipe’s information retention policies.

Disclosure of Your Personal Data

We may share your Personal Data with our subsidiaries or Business Partners for the purposes described in this Privacy Policy, including to fulfill requested transactions or enable our company (or our subsidiaries) to better meet your needs. Our subsidiaries and/or Business Partners may contact you to provide information about LaTulipe and LaTulipe-branded products, services, and offers. We only share your Personal Data with LaTulipe subsidiaries and Business Partners who agree to process and protect your Personal Data, and to use it solely for the purposes stated by LaTulipe. Additionally, LaTulipe reserves the right to share your Personal Data with members of its sales and marketing chains, including retailers, resellers, distributors, integrators, ordering agents, and certain commercial agents and distribution partners, for the sole purposes of selling, marketing, or providing support related to LaTulipe products and services. We may disclose your Personal Data only if you give us your consent. We may also disclose your Personal Data in cases related to the law, to combat fraud; if LaTulipe (or part of LaTulipe) is sold or merged with another company; or if LaTulipe reasonably believes it is necessary to protect LaTulipe, its customers, or the public. Except as described above, we will not disclose your Personal Data to third parties for marketing purposes without your consent.

Access to Your Personal Data

If you wish to access, correct, modify, or delete the Personal Data we hold about you, you may contact us using the contact information provided at the end of this Privacy Policy. We will endeavor to respond to your request as soon as possible and, in any event, within one month of receiving your request. However, we may need to retain certain information for legal or administrative reasons, such as legal obligations, ongoing litigation, or record maintenance.

Targeted Advertising by LaTulipe and Third Parties

LaTulipe also collaborates with Business Partners who use cookies for advertising and personalization purposes to help us display personalized content and relevant ads when you visit mobile apps, the oscar-coach.com website, and other websites. For example, if you view a product on the LaTulipe website, other sites you visit may display offers for similar products. Cookies placed on your computer by these Business Partners also help us measure the effectiveness of our advertising campaigns and identify the pages you view, the links and ads you click on, other actions taken on the website pages, and the site you visited before browsing to a given web page. These cookies may be activated whether you are on LaTulipe sites or on another website. If you refuse to receive targeted advertising, the data associated with these cookies will not be used. Learn more about targeted advertising and how to opt out.

Targeted Email Marketing by LaTulipe

Some marketing messages you receive, including email, may also be personalized based on your visits to the oscar-coach.com site and its other sites, as well as your purchase and search history. Additionally, by clicking on a hyperlink in the marketing emails you receive, you allow our email service provider to place a cookie on your browser. This type of cookie is linked to your email address or IP address. It is used to collect information about the products and services you view and purchase on the oscar-coach.com site. The information collected may be used to personalize and tailor the marketing emails you will receive in the future. You can opt out of this feature by clicking the unsubscribe link in all personalized marketing emails you receive.

Use of Web Beacons, Tracking Pixels, and Tracking Technologies by Our Partners and Ourselves

LaTulipe and its Business Partners may use web beacons on their websites, in their emails, in ads on other websites, or in ads contained in third-party emails. Similarly, third parties whose content or ads are displayed on the oscar-coach.com site, or who send emails to LaTulipe users, may also place web beacons in their ads or emails to measure the effectiveness of the content, ads, or emails in question. A web beacon is an electronic image that can be used to recognize a cookie on your computer when you visit a web page or receive an email. Web beacons help us measure the effectiveness of our website and advertising in several ways. For example, web beacons may count the number of people who visit our website from a specific advertisement or who purchase an item on our website after viewing a specific advertisement. They can also tell us when a web page is viewed and provide a description of the page on which the web beacon is located. Web beacons also allow us to measure the effectiveness of our email campaigns by counting the number of people who open or respond to an email, determining when an email is opened, and assessing the number of forwards of an email. Subject to local legislation, we may combine the information we collect through web beacons with other Personal Data collected from you. When you visit our websites or read one of our emails, we may use tracking pixels (also known as “invisible gifs”), tracking links, and/or similar technology to record the pages you view on our websites. We may also use these tools in our emails to record the pages you view and the actions you take in our emails. By using these tools, we can also know the types of content you prefer. The information collected may be used to customize your visits to our websites and to tailor the messages we send you by email. If you do not want us to use these technologies, please unsubscribe by following the instructions contained in our emails.

Selecting Your Communication Preferences, Opting Out of Advertising Messages, and Creating Personalized Profiles about You

You can choose not to receive marketing messages from us, as well as messages from our Business Partners, by clicking on the unsubscribe link in the emails you receive from us. Please note that if you choose not to receive marketing or advertising messages, we will continue to send you important transactional communications, such as order confirmations and information about products and services you have purchased from LaTulipe or its Business Partners. You can also change your cookie preferences at any time by adjusting your browser settings to block certain cookies or alert you when certain types of cookies are used. However, if you block or delete certain cookies, you may not be able to use certain features of our websites. Please refer to your browser settings or your device manufacturer’s website for instructions on managing or deleting cookies from your device.

Security of Your Personal Data

LaTulipe is committed to protecting your Personal Data against the risks of loss, theft, or fraudulent use, as well as unauthorized access, disclosure, alteration, or destruction using physical, technical, and organizational security measures appropriate to the sensitivity of the Personal Data in question. We have procedures in place to address any suspected data security breaches and will notify you and any applicable regulatory authority of any suspected breach as required by applicable data privacy laws.

Links to Other Websites

Our websites may contain links to other websites that are not operated by LaTulipe. Please note that we are not responsible for the privacy practices or content of these third-party websites. We recommend that you review the privacy policies of these third-party websites before providing them with your information.

Changes to This Privacy Policy

LaTulipe reserves the right to update or modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by prominently posting a notice on our website or by sending you an email to the primary email address specified in your account. Your continued use of our websites or services after the posting of changes to this Privacy Policy will constitute your acceptance of those changes. If you do not agree to the changes made to this Privacy Policy, please do not continue to use our websites or services.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or LaTulipe’s privacy and security practices, or if you would like to exercise your rights regarding your Personal Data, please contact us at the following address:

LaTulipe SAS
471 Chemin vieux
34150 Gignac
France

Last Updated: June 2024